Real RAID Case Studies

When R3 give a fixed accurate quote it is easy for a competitor to offer a free assessment or lower price but beware.

These are real examples of failed RAID enquiries successfully recovered by the R3 RAID engineers.

Case Study 1 – Emergency RAID 5 Recovery

A RAID5 recovery was sent to a data recovery specialist in Wales on an emergency the client was given a suggested price of £1000+vat – R3 had already given an accurate quote over the phone assessment of £2000+vat for a 24-96hr turn around. After 1 week the client came back saying the competitor had taken a week and wanted £6000+vat.

R3 agreed to give a second opinion as an emergency assessment. We despatched a driver direct to the competitors call center in Bridgend and our dedicated driver brought them straight to the lab. R3 engineers quickly stabilised the drives, made images and within 24 hours of arrival made the urgently needed data ready for collection by a much appreciative client. The client an IT Support provider has since used R3 for other emergency recoveries.

“Yet again, our customer’s data was recovered in an emergency. Complete recovery professionally managed as always. Simple, efficient and reliable service well recommendable.” Andrew Foster

Case Study 2 – 10 x 4TB RAID 6 Suspected 2 Failed Drives

A past client of R3 working at a new company had a failed QNAP – His FD wanted 3 quotes for the recovery.

R3 Quoted £10,000+vat – for an emergency recovery of key data within the VM after listening to the issues surrounding Seagate drives.
Data Clinic £6500+vat
Fields Data Recovery £2000+vat

Client had already decided against Fields and asked if R3 were willing to match Data Clinics price – Andy Butler explained the complexity and timeframes and Declined on the basis that Data Clinic had likely not quoted to do the work in the safest way which takes time and affects cost. Clients FD made decision on price and Data Clinic being a “Seagate partner”, 2 weeks later Andy and the team at R3 received a call from the client – Data Clinic cannot extract data from the failed RAID.

Andy despatched a driver to Data Clinics office and collected just before they closed at 6pm. R3 engineers worked overnight creating safe stable images which identified 5 of the 10 Seagate drives had faults. Within 48 hours R3 had access to and commenced recovering the clients data, there was significant corruption which needed correction. Half the data initially needing recovery after the 3 weeks since failure was of no value to the client who lost significant production and incurred contractual penalties.

Case Study 3 – Failed Fujitsu Server

A Data Recovery reseller in Europe was engaged by an IT Support company of a large multinational company needing help with a failed Fujitsu Server. The reseller was using what he believed was a local data recovery lab. In reality it was another reseller of a individual technician based in the UK.

When it was declared unrecovered the end users own head of IT made his own searches for unrecoverable data from RAID 5 and found Andy Butler at R3. After an initial consultation the server was shipped to the UKs main high capacity data recovery lab. After assessment it was found that 3 of the member Hitachi 3TB disks had failed, with one damaged beyond recovery.

However a full recovery of the Oracle DB and associated resource files were recovered within 1 week of arrival – approx 3.5TB and a further 10TB of files recovered over the following fortnight.

Such cases helps to identify the difference between a website, a “have a go hero” approach, and what appears to be a “real” data recovery lab.

With industry leading engineers and RAID specialists – R3 is a real team of European and British experts brought together to give the highest possible success rates for all types of RAID failure and recovery situations.